Every problem on Settings > System > Logs and errors has one of these codes. The words are the same as on the page. A problem with a code that is not listed here shows its own message and technical detail. See Logs and errors.
Downloads
Code
Level
What it means
What to try
Where
download.failed
error
A download failed. The download started but did not finish.
Read the message on Activity and try again. If it keeps failing, copy the report for support.
/queue
download.file_failed
error
Could not get the download file. The indexer didn't hand over the file.
Test the indexer in Settings. If it says its limit is reached, try again later.
/settings/indexers
download.unsafe_files
error
A release held programs or scripts. The release had files that run on a computer (like .exe, .scr or .bat) instead of just a video. That is how fake releases spread malware, so Mediarium did not use it.
Nothing to fix. The release is on the blocklist and Mediarium tries another one. To allow such releases anyway, switch off "Reject releases that contain programs or scripts" in Settings > Downloading.
/settings/download-rules
unpack.failed
error
Could not unpack a download. The archive couldn't be opened. It may be damaged.
Mediarium tries another release. If it keeps happening, check the downloads folder has free space.
/settings/media
unpack.password
error
A download is locked with a password. The archive needs a password, so it can't be opened.
Nothing to fix. Mediarium tries another release.
unpack.tool_missing
error
The 7z tool is missing. This download is a 7z archive and the 7z tool isn't installed.
The Docker image includes it. On a native install, install 7-Zip and restart.
par2.failed
error
Could not repair a download. The repair files couldn't fix the damaged or missing pieces.
Mediarium tries another release. If the par2 tool is missing, the Health card says so.
Usenet
Code
Level
What it means
What to try
Where
usenet.too_many_connections
warning
Too many connections to your Usenet provider. Your provider says this login has too many connections open.
Stop other programs (like SABnzbd) using the account, or lower the connections in Settings > Downloading > Usenet.
/settings/usenet
usenet.auth_refused
error
Your Usenet provider refused the login. The username and password weren't accepted, or the subscription has ended.
Check the login in Settings > Downloading > Usenet, and that your subscription is active.
/settings/usenet
usenet.unreachable
error
Can't reach your Usenet provider. Mediarium couldn't connect to the news server.
Check the server name and port, then press Test.
/settings/usenet
usenet.quota_reached
error
Usenet limit reached. The download limit for your plan is used up, or the account has expired.
Wait for the limit to reset, or change your plan with the provider.
/settings/usenet
usenet.articles_missing
error
Parts of a download are missing. Your Usenet servers no longer have every piece of this release.
Mediarium tries another release. A second provider from a different company often has the missing pieces.
/settings/usenet
Indexers & Search
Code
Level
What it means
What to try
Where
indexer.rate_limited
warning
An indexer is limiting you. The site says you've made too many requests or used up your plan's limit.
Wait a while. If it keeps happening, check your plan's limits on that site.
/settings/indexers
indexer.auth_refused
error
An indexer refused the key. The site didn't accept your API key or login.
Copy the key again from your account on that site.
/settings/indexers
indexer.blocked
warning
An indexer is turning Mediarium away. The site answered with a web page, usually a Cloudflare check, instead of results. That is not a wrong key.
Try again later; these blocks often pass. If it keeps happening, the site may only let certain apps in: ask its support, or add the indexer through Prowlarr or NZBHydra and use that in Mediarium.
/settings/indexers
indexer.unreachable
warning
Can't reach an indexer. The site didn't answer. It may be down or have moved.
Press Test on the indexer. If the site has a Cloudflare check, make sure the Cloudflare helper is running.
/settings/indexers
indexer.failed
warning
An indexer gave an error. The site returned an error instead of results.
Try again in a few minutes, or press Test on the indexer.
/settings/indexers
indexer.fetch_failed
error
Could not get a file from an indexer. The indexer didn't hand over the file. The site may be down or the link may have expired.
Press Test on the indexer. If it works, retry the download in Activity.
/settings/indexers
Media servers
Code
Level
What it means
What to try
Where
mediaserver.unreachable
warning
Can't reach your media server. Mediarium couldn't ask your media server to scan for new files.
Check the server is on and its address is right. New files still appear at its next scan.
/settings/media-servers
mediaserver.auth_refused
warning
Your media server refused the sign-in. The media server didn't accept Mediarium's key or login.
Sign in to the media server again.
/settings/media-servers
mediaserver.refresh_failed
warning
A media server refresh failed. The server answered but wouldn't start a scan.
Check the server's own log and press Test.
/settings/media-servers
Import
Code
Level
What it means
What to try
Where
import.move_failed
error
Could not move a file into your library. The download finished but the file couldn't be moved to your library.
Check the library folder exists, has free space and is writable. Then retry in Activity.
/settings/media
import.no_video
error
No video in a download. The download had no movie or episode file inside.
Nothing to fix. Mediarium tries another release.
import.file_exists
error
A file is already there. A file is already in the place this one should go.
Remove the old file, or set what happens with existing files in Settings > Library > Folders.
/settings/media
import.failed
error
An import failed. This couldn't be added to your library.
Read the message on Activity and try again.
/queue
Disk and folders
Code
Level
What it means
What to try
Where
disk.full
error
The disk is full. There isn't enough free space.
Free up some space, or run Clean up in Settings > System. Then retry in Activity.
/settings/system
folder.permission_denied
error
Mediarium may not write to a folder. The system refused access to a folder.
Give the PUID and PGID user read and write access to the folder. On a Synology, check the shared folder's permissions.
/settings/media
folder.missing
error
A folder is missing. A folder Mediarium needs isn't there.
Create the folder, or check its drive is connected and mounted.
/settings/media
disk.low
warning
Downloads are waiting: the disk is nearly full. The downloads folder has less free space than the limit you set, so no new download starts.
Free some space, or lower "Keep at least this much free" in Settings > Downloading. Waiting downloads start by themselves once there is room.
/settings/download-rules
Database
Code
Level
What it means
What to try
Where
database.slow
warning
The database is slow. A database call took several seconds. Usually that's a slow disk or a network drive.
Keep the settings folder (/config) on a local disk, not a network share. It also passes when a big job finishes.
/settings/system
Movie and show info
Code
Level
What it means
What to try
Where
tmdb.rate_limited
warning
TMDB is limiting requests. TMDB says Mediarium has asked for too much for now.
It clears in a moment. A free personal TMDB key removes the shared limit.
/settings/metadata
tmdb.key_rejected
error
TMDB rejected the key. TMDB didn't accept the API key.
Copy the key again from your TMDB account.
/settings/metadata
subtitles.rate_limited
warning
OpenSubtitles limit reached. Today's OpenSubtitles download limit is used up.
It resets tomorrow. A free OpenSubtitles account raises the limit.
/settings/subtitles
Updates
Code
Level
What it means
What to try
Where
update.check_failed
warning
Could not check for updates. Mediarium couldn't check for a new version.
It tries again daily. Check the server can reach the internet.
/settings/system
update.install_failed
error
The update could not be installed. The new version was downloaded but couldn't be put in place. The old version keeps running.
Try again from Settings > System, or update the container image.
/settings/system
Notifications
Code
Level
What it means
What to try
Where
notification.send_failed
warning
A notification was not sent. A message couldn't be delivered to one of your notification targets.
Press Test on the target in Settings > Connections > Notifications.
/settings/notifications
System
Code
Level
What it means
What to try
Where
backup.failed
error
The nightly backup was not saved. Mediarium couldn't save its automatic backup in the backups folder.
Check that the config folder has free space, then press Back up now in Settings > System.
/settings/backup
backup.cloud_failed
error
The backup was not copied to the cloud. Mediarium saved its backup here but couldn't copy it to your cloud storage.
Press Test in Settings > System > Backup and restore to see what the storage says. Check the keys or password and that there's space left.
/settings/backup
app.restarted_itself
warning
Mediarium restarted itself. It stopped answering for a few minutes.
If it repeats, copy the report for support. Check the settings folder is on a local disk and the NAS has memory to spare.